1. Screenshots of the problematic folder & sync status:

    - N drive - N:\...

    - Client console

    - Cache - AppData\Local\gteamclient\cache....

    - Web client

2. Client logging - Enable debug trace

3. Windows logging - 

    a. Download and install DebugView from NDSN Public Soft

    b. Enable Capture Win32

4. Run the problem

5. Save Windows logs - 

    - stop DebugView capture

    - Save the log file

6. Save local client logs - 

    - Go to : AppData\Local\gteamclient\logs

    - Copy & Zip log files

7. Zip all log files and screenshots, then attache to ticket, CC Avital \ Kogan

8. Consider creating new gteamfolder - if there are syncing errors that need to be solved immediately.